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京东试水智慧物流 电子签收或成未来趋势
文章来源:供应链时代      作者:scmsc      时间:2016/3/29 9:04:10

最近,不少用户反映,接收京东快递时,无需纸质签收,只需电子签名即可。这究竟是什么“高科技”?

  最近,不少用户反映,接收京东快递时,无需纸质签收,只需电子签名即可。这究竟是什么“高科技”?

  据了解,这是京东在试运营的电子签收服务,有望在6月18日前全国推广。对此,业内分析人士指出,快递纸质签收单既不环保又难保存,电子签收或将成为未来趋势。

  电子签收“实惠”多

  近日,京东正在推进一项新的服务——电子签收服务。据了解,所谓的电子签收,是指用户接收快递时,只需在POS上电子签名即可,无需再等待撕下纸质小票、找笔、签字的过程,签收效率大幅提升。

  纸质签收持续了这么多年,为什么京东此时开推电子签收呢?

  据京东运营研发、青龙研发部负责人李鹏涛介绍,京东一直在为打造信息化、智能化的智慧物流做努力。而电子签收的落地,正是京东努力的成果,其带来的实惠有很多。

  首先就是运营成本的下降。“经估算,使用配送电子签收后,每位配送员平均每天可节约30分钟,每人每天人效提升5单,假设这些新增的配送产能都要通过招聘新配送员来解决,那么意味着京东全年可节约数亿元人民币的配送人力成本。”李鹏涛说道。

  除了成本的核算,京东推动电子签收的最大动力是为了提升用户体验。李鹏涛介绍,京东在电子签收试运营阶段对客户做了回访,普遍反映“方便”、“高科技”,获得一致好评。

  另外,推进电子签收,京东也是考虑了长远发展而做出的决策。据了解,京东电子签收是按照100亿级订单容量设计的。“京东现在还在快速增长阶段,后续订单量会越来越多,电子签收的落地为京东后续快速发展提供了坚实的后盾。”李鹏涛说道。

  “最后,从环保的角度上讲,每天产生几百万个纸质签收小票并不环保,而且保存这些小票也非常麻烦。而电子签收,图片的处理和存储都可以交给京东云,检索起来也非常方便。”

  为什么是京东首创

  中新网IT频道注意到,推进电子签收,京东在国内尚属首家企业,并且即便是传统的物流巨擘,也没有电子签收的落地方案。这是为何呢?

  京东相关负责人说道,这和京东在自营、仓储、物流等环节全链条布局有关系,全链条布局意味着各个环节数据的互联互通,这有利于京东对数据做出正确的分析,对电子签收的落地具有很大的积极作用。

  “而目前很多其他电商平台,其物流和仓储是交给第三方去做的,并不具备这种优势;物流公司只做快递业务,并没有自己的电商平台,所以不能真正了解网购用户的需求。”

  “另外电子签收的推进源于京东对技术的重视程度。‘技术创新对京东具有乘法作用’这个观点在京东内部得到普遍的认可。”李鹏涛说道。

  电子签收或成未来的趋势

  电子签收虽然有诸多好处,但目前仍在发展萌芽阶段,一些疑惑还待解。首先就是电子签收目前并不支持代签。对此,李鹏涛说道,电子签名的代签是一个行业问题,不单单是在物流行业,在金融等其他行业也存在同样的问题。“京东也在为此努力,相信京东最有能力率先实现电子签收的代签。”

  李鹏涛说道,电子签收代表了行业的趋势,目前存在一些问题是正常的,相信随着相关法律法规的健全,相信电子签收会迎来快速发展。

  另外,就是电子签收安全性和合法问题,电子签收合法吗?李鹏涛表示,电子签名是需要国家认证的,所以这一块,京东是和有认证系统的企业合作的,包括物流小票的认证和POS小票认证,都是符合政府的电子签名的规范,跟纸质同样有效的。“安全方面,京东电子签收带有字迹认证功能,这样就保证快递是本人签收;而电子签名也会保存在京东云上面,不会泄露,更不会给任何第三方使用。”李鹏涛说道。

本文关键词: 京东  试水  智慧物流  电子签收  趋势
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